A VICIOUS CYCLE
We are waiting patiently for someone, anyone, at the state's Department of Financial Institutions to initiate whatever first step is needed to initiate an investigation of Priority One Credit Union and specifically, President Charles. R. Wiggington, Sr.'s unethical financial reporting methods and hoping they will respond to mounting complaints concerning the abhorrent level of member service currently being dispensed.
Two weeks ago, the President was informed that two branches had received complaints about him. One accused him of refusing to return calls or respond to letters mailed to his attention. There are also allegations that the credit union maintains a racial bias when hiring staff and excludes hiring Whites and Asians who are clearly the minority at the credit union.
Last week, an irate member visited the South Pasadena branch demanding to speak to President Wiggington because "no one answers the phones in [the] South Pasadena [branch]." He intentionally waited 15 minutes in his office, finally making his way to the Loan Department located in South Pasadena and meeting the member at the reception desk located directly in front of the elevator. He remained uncharacteristically quiet, almost stoic, as the member loudly complained that she and other members are continually forced to wait, sometimes as much as 25 minutes, for someone to answer their calls. She also complained that while waiting, she and other members are trapped in a loop which forces them to listen to the same messages inviting them over and over and over again, to apply for a loan. As she spoke, she turned and pointed at the single telephone located atop the reception desk and asked why the phone was not ringing at that moment. She asked the President why it is so difficult to speak to a live representative when calling the credit union?
In an increasingly irritated tone, she stated, "I''m sick of hearing your own name [repeated] on the recorder" and concluding with the statement, "I know someone wants your job. I hope that person submits their resume sometime in the very near future!"
Its obviously no secret that Charles R. Wiggington, Sr. is a horrible and inept President. As we've explained in previous posts, in 2008, the credit union purchased a new $600,000 telephone system which the President picked out on his own without requesting assistance by either the CFO or Senior Vice President. Unfortunately, his choice proved to be saturated with technical difficulties that are costing the credit union lots of money spent on technicians who are frequently called to the South Pasadena branch to try and rectify what seems an unending parade of issues. The technicians who are called to fix the technical issues have proven they are unable to do so, forcing Priority One to incur charges to paid for their services. Its a vicious cycle but one started by President Wiggington.
In the meantime, due to the technical problems being experienced in South Pasadena, calls are being diverted to the LAPDC branch on the corner of Central and Florence Avenues in South Central Los Angeles.
The incident involving the irate member was witnessed by all employees of South Pasadena's Loan Department. It was an embarrassing spectacle and evidently humiliating for the President who returned to his office, closed the door and sat at his desk fuming that he had been scolded by a member. The President now has two choices. One is to respond to the complaint and take proactive measures to resolve the issue so it doesn't happen again; or he can ignore it and leave things unchanged. Which choice do you think he'll make?
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6 comments:
I used to work for priority one. I liked the company until Charles took over. That man is horrible. And I used to think that Roger was such a nice man. I had heard that he never protects employees but one day I visited him to tell him I was concerned about some things that were going on in the company that I thought were illegal. He tried to twist my words around and made it sound like it was all in my imagination. How can you imagine what you see? In fact I know that when Kim told him Charles was harassing her that he said Charles was just playing. If you tell me you are going to whip my but, that's not a joke to me.
I was there when this lady talked to Charles. What really got me mad was when he told her he did not understand why there are so many employees sitting at desks but phones are not being answerd. He slammed all of us.
And the dope never thought about taking the member to his office instead of having her make a scene.
He is an idiot.
Sir Charles seems to have a deep seated obsession when it comes to "whipping somebody's butt.'
I heard when he was in Washington D.C. for a conference in the last 2 weeks he asked for some extra gravy and bread so he could do some "proper sopping" while at dinner.
John, You make a good point about the California Dept of Financial Institutions. They should be visiting Sir Charles and Priority One to conduct a thorough investigation of his alleged abuses soon. But soon to a bureaucrat could mean 60-90 days.
That's a long time for Wiggington to continue his intimidation tactics on employees psyche. And just that much longer for the officials to post more red-ink.
Phones where not being answered, because the phones where not ringing Sherlock Holmes.
Or the phones were not answered because Wiggy did't plan out how calls should be disbursed. Dr. Watson.
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