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SHOWN TO THE RIGHT, ARE THE CONTENTS OF THE 11/27/12 LETTER SIGNED BY PRIORITY ONE CREDIT UNION PRESIDENT, CHARLES R. WIGGINGTON, SR. IN COMPLIANCE TO THE TERMS OF SETTLEMENT AGREED TO BY THE CREDIT UNION AND A MEMBER WHO SUED THE CREDIT UNION, ALLEGING THEIR WILLFUL VIOLATION OF THE PRIVACY ACT.

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Showing posts with label ballots. Show all posts
Showing posts with label ballots. Show all posts

Tuesday, August 4, 2009

Dissing the Law, Part 1

INEFFECTIVE SECURITY


After delaying what is now known as Priority One Credit Union's "second" annual election, ballots have finally been mailed to members. This year's electoral proceedings were disrupted by President Charles R. Wiggington, Sr.  and Board Chair, Diedra Harris-Brooks, in their zest to ensure none of the current Directors or Supervisors were displaced. Its quite amazing that the President and the Board Chair have exacted very effort to ensure the Board's almost all Black Directors and the Supervisory Committee's all-Black supervisors remain securely in place. 

But first, employees of Priority One's Los Angeles branch have recently disclosed that a series of thefts have recently been uncovered. The thefts were allegedly committed by a former receptionist who left the credit union a few months ago, on maternity leave, never to return to work.

If the rumors prove to be true, this will again bring into question the effectiveness of the credit union's security protocols and their ability to protect member assets. This is not the first security breach occurring at the credit union. The first occurred in 2007, just a few weeks after Charles R. Wiggington, Sr. was appointed President. At the time, he refused to check a sample batch of envelopes that contained ballots and were being prepared for mailing. The practice of reviewing a sample batch had been implemented by President Wiggington's predecessor, William E. Harris but in 2007, Charles R. Wiggington, Sr. refused to review the sample batch declaring, "I don't do that. I'm the President." His refusal cause the credit union to spend $100,000 on obtaining the services of Experian and offering members free credit protection for a period of 12-months. 

The President also violated the credit union's internal procedures used to screen employees when he promoted Liz Campos, the Branch Manager of the Burbank branch to AVP. Three months later, an investigation proved she had been kiting which is a federal offense. She was terminated soon afterwards. 

We will report more on this latest development as we obtain more information.  


A Second Annual Election

This past week, the credit union finally mailed ballots to members for this year's election. We received the following comment from a reader:

“If the deadline for the 1st election was in February and elections were held in March, why is it that the deadline for the second election was in May but we didn't get ballots until the last couple of days of July? Were they dragging their feet so they could plot the election? If management hasn't done anything wrong why do they look like they have?

The reason why the mailing of ballots was delayed is because Board Chair, Diedra Harris-Brooks, and President Wiggngton, both intentionally disrupted this year's election in a frantic effort to ensure the members of the Board and Supervisory Committee remained intact. At Present, Mrs. Harris-Brooks and the President enjoy the support of the completely subservient and useless Board of Directors who comply with Mrs. Harris-Brooks' every whim. She has spent years securing her rulership over the the Board and authority over the credit union, and last year and with the help of President Wiggington vanquished the last White Director to serve on the Board.  

Though the last day when nominations could be received was on June 8, 2009, ballots were not mailed out until the last week of July. This is a period of almost two months and its quite inexcusable but the two despicable officers have left no stone unturned in disrupting and manipulating this year's election. 

As a result of their illegal meddling the first election was deemed illegal. What's more, two caused the credit union to spend more money on reprinting and mailing ballots and on posting announcements of the new and second election. During May's annual meeting the President stated he is trying to find ways to reduce expenses and is currently "streamlining spending" and "working smarter." Is this an example of this efforts? If so, he's failing at this too.


A NOT SO SECRET PLOT 

This year, the President's and Mrs. Harris-Brooks' conspiracy was aided by Director, Bobby Thomas.  Mr. Thomas is a representative of the postal carrier's union, Branch 24. In his role, he serves as a liaison, between the union and the United States Postal Service. In his role, he ensures that employees are fairly represented and that the employer- the postal service, adheres to the terms of the ratified agreement entered into with the union. 

Unfortunately, Mr. Thomas is also a hypocrite. In his role as Director, he conspired with Mrs. Harris-Brooks and the President and pursued an Asian postal carrier, convincing him to submit an application, nominating himself to vie for one of the seats on the Supervisory Committee that were up for re-election. This of course is neither illegal or unethical, however, the member failed to file his application by the deadline and so was disqualified as a potential nominee. Mr. Thomas knew the deadline had passed and hurriedly informed Mrs. Harris-Brooks. The unethical Board Chair wrote a letter to the postal carrier asking him to submit his application, even though the deadline had passed. 

The postal carrier dropped by the South Pasadena branch and informed the receptionist that he was submitting his nomination. When informed that the deadline has passed, member grew irritated and in a loud voice insisted had was in possession of a letter provided to him by Director, Bobby Thomas, which allowed him to submit his nomination after the deadline. The receptionist called to advise the President of what the member had said and the President quickly made his way to the reception desk, exclaiming loudly, "This is what I've been waiting for." 

The ballots received earlier this week by members, were accompanied by a page containing the biographies and photographs of four candidates. Two are incumbents, Lorenzo Ford and Anna Smith, another is Dave Davidson and the fourth is Jeffrey Moses Chen, who should have been disqualified for submitting his nomination after the deadline.  



Priority One's Board is comprised of despicable who continually violate credit union policies and who have demonstrated a chronic disdain for state and federal law as attested to by their interference with this year's election and the Board Chair's 2008 decision to squash evidence which proved Charles R. Wiggington, Sr. sexually harassed a former employee. 

There is nothing in their illegal dealings that has actually served to increase business or elevate Priority One. To the contrary, their illegal acts have continually bludgeoned away at Priority One's public reputation and its former sound financial standing. Don't expect anything good to come of their abhorrent behaviors and expect the credit union to reach new ever greater lows than have already occurred. 

Wednesday, February 4, 2009

Survival of the Fittest

THE MAILING FIASCO OF 2007

Immediately after beginning his appointment as President of Priority One Credit Union on January 1, 2007, President Charles R. Wiggington, Sr. incurred three major setbacks within the first three months of his administration. These were:
  • The debacle with transferring information about Inland Counties FCU's members into Priority One's database
  • The discovery that one of President Wiggington's hand-picked AVP's had been kiting- a federal offense; and 
  • The mailing of ballots to members in envelopes on whose exterior were printed account and social security numbers belong to members. 

It was not only a disastrous start but possibly an omen of things to come. What's more, President Wiggington's decision to select an AVP who was kiting and his mailing of ballots in envelopes on whose exterior were printed member social and credit union account numbers were both entirely avoidable had he chosen to adhere to the credit union's established security protocols. Not only did he not comply, he refused to. 

The 2007 Election

Each year, Priority One conducts elections to elect Directors and Supervisors to fill vacant seats on the Board of Directors and/or Supervisory Committee. 

In 2007, the President ordered the IT Supervisor to create a disk on which were contained information about all active members in good standing. The information would be sent to the credit union's printing company who would create ballots that would be mailed to the list of members whose names were provided on the disk. Prior to Charles R. Wiggington, Sr.s appointment to President, a sample batch of envelopes containing ballots, were always given to the President who in those days was William E. Harris. Mr. Harris accompanied by the Director of Marketing, would review the sample batch to ensure there were no errors involving the intended mailing. 

In 2007, this all changed when President Wiggington not only refused to review the disk containing information about the members who were to be sent ballots but he also refused to review the batch of sample ballots that were handed to him prior to the mailing. At the time, his excuse for refusing to review the sample ballots was simply, "I'm President, I don't do that." And so, ballots were mailed to members in envelopes on whose exterior were printed member account and social security numbers. 

Members received the ballots but none noticed that just above the window displaying their name and addresses appeared their Priority One account and social security numbers. In fact, the violation of confidential information wasn't discovered until a member took the envelope he received to the Valencia branch and an employee of that office, noticed the credit union's error. 

When news of the error reached the President he immediately denied all accountability and said the mistake had been caused by the IT Supervisor. The lazy Board, accepted the President's statements as fact without actually investigating the incident or speaking to the IT Supervisor and upon President Wiggington's advice, suspended the IT Supervisor instead of terminating him. 

The President issued a letter to all members apologizing for the incident and offering every member a one-year free subscription to EQUIFAX. Members who accepted the offer, received alerts from EQUIFAX whenever activity occurred on their credit report. President Wiggington's very avoidable error cost the credit union more than $100,000 to rectify. 

A few weeks following his suspension, the IT Supervisor resigned, embarrassed by the entire incident and only after realizing that President Wiggington used him as a scapegoat for a situation the President created. Here are some links we've located that pertain to the breach caused entirely by President Wiggington:








The following post, published on the Internet, was written by Steve Bass, a member of Priority One. The post is Mr. Bass' reaction to the breach caused by the credit union.

Priority One Credit Union's security breach 2007-05-31
Steve Bass



I'm watching my credit union account like a hawk. That's because Priority One Credit Union -- the one I use -- had a security breach that was stunning.They recently sent election ballots to members. Printed on the outside of the envelope were some numbers. The first was our account number.


That might not have been enough to help with anyone intent on identity theft, so they also printed my social security number on the envelope.
I received a letter the other day. They told me they deeply regretted the inconvenience. Me, too.

I see it as much more than an inconvenience. I also doubt that their "top priority is my privacy and security," otherwise this wouldn't have happened.

The letter, from Charles R. Wiggington, Sr. CEO and President, goes on to say they "take the security of [my] information so seriously" that they plan to implement enhancements" to ensure this won't happen again. I think one enhancement ought to be the dismissal of the person who made the egregious error.

They're providing a one-year free Equifax subscription, a minimal response for such a substantial error. I think it ought to be a law that any agency guilty of a security breach should be forced to make a one-year commitment to help if the person becomes a victim of identify theft.

In the meantime, I'm keeping close watch on my account balance.

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