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Saturday, December 5, 2015

Does Character Matter, Part 2 of 2


Priority One Credit Union's Financial Performance Report for the quarter ending on September 30, 2015 is now available at and in spite of the President's insistence, business isn't improving.

Late last year President Charles R. Wiggington, Sr. somberly stated that "people don't understand the reason I closed branches is to make profit." He of course never took the time to explain how closing branches which eliminates convenience serves to generate profit. 

2008, 2009, and 2010 ended in the negative for the once prosperous credit union and in 2010, 2011, 2012, 2013 and in 2014, the President was forced to close branches to ensure net capital remained well above 6% so that the credit union could remain in open and in business. Despite the losses and it's continuing financial struggles, the President has been awarded annual raises all approved by the Board of Directors and it's Chair, Diedra Harris-Brooks. 

We know of no other credit union whose President has caused losses amounting in the millions of dollars, who has been found guilty of sexual harassment and who has provoked the filing of more than seven lawsuits since 2010, who remains employed and is granted annual wage increases. 

What's more, since 2009, the credit union has had a salary freeze in place that only affects the salaries of non-exempt personnel. As we've often reported, often brutal cut-backs implemented by President Wiggington specifically target employee salaries and benefits and never affect the salaries paid to the executive sector.  


So much how much is the credit union industry's most embarrassing President being paid? As we've done every year since 2010, we are again publishing excerpts from the credit union's most recent Form 990 Form IRS filing. The latest form is for the year 2013 and provides insight into the practices of the Board of Directors who under it's Chair, Diedra Harris-Brooks, has evidently established a policy for rewarding incompetence and over the past eight years, used credit union funds like their own personal piggy bank. Here are the excerpts from the latest filing:   

Form 990 IRS Filing

In 2013, now former Vice President of Project Management, Yvonne Boutte, was paid $91,538. Mrs. Boutte was a polarizing presence and during her years of employment, was abusive to staff, was an instigator and vicious gossip, and frequently slandered employees and other officers. In 2012, she provoked a member who filed a lawsuit against the credit union accusing the credit union of publishing confidential information about her credit union automobile loan and her person. Because of the nature of the disclosures, the information could only have been published by either Mrs. Boutte or one of her staff in the Credit Resolutions Department. Evidently, her abhorrent behaviors and lackluster performance were inconsequential to the Board who authorized that she be paid in excess of $90,000 a year. Can anyone name one thing Mrs. Boutte did during her seven (7) year stay that resolved some of the problems created by the President and resulted in increased business? 

Charles R. Wiggington, Sr. was paid $164,484 in 2013 even though he has caused losses of net income in excess of $20 million since being appointed President on January 1, 2007. His horrendous personal behaviors including having been found guilty of sexually harassing a former employee speak as much to his character as they do to the egregious proclivities of the entire Board. 

AVP, Patricia Loiacano, was paid $91,565 in 2013. Though actually knowledgeable about real estate and consumer loan processes, she will go along with abuses perpetrated by the management sector. In 2007, she was informed by a Loan Processor that the DMV Specialist had obtained permission from the AVP of Lending, Aaron Cavazos, to forge member signatures on Power of Attorney forms where loan processors had failed to obtain signatures while funding automobile loans. At the time, Mrs. Loiacano replied, "There's nothing I can do because it came from Aaron." In 2010, she was appointed AVP of Compliance by Beatrice Walker.  

Saeid Raad, the former CFO, was terminated in 2013 but before leaving, was paid $150,451. It was while Mr. Raad was CFO that more than $1 million in cash were stolen from the Los Angeles branch. We wonder if his departure is related to the discovery of the theft? 

Executive Vice President, Rodger Smock, was paid $120,286 in 2013. It's nothing less than incredulous that the worst Director over Human Resources and the man who intentionally violated state and federal laws for several years and who refused to enforce credit union policies when violated by the President and his lackeys, would be paid what is an astronomical amount. Can anyone name anything Rodger Smock has contributed to the betterment of the credit union?  And the answer isn't that he used to cut out coupons and pass them out to staff. 

We would be very interested in reviewing the loan documents for some of the officers who obtained loans from the credit union. The board approves loan applications for officers of the credit union which may not be illegal but is a conflict of interest. We are particularly curious to know if each of the officers satisfied the same credit union's eligibility requirements non-employees are expected to comply to. 

As shown above., the credit union also provided the following responses to inquiries set in the form which we've retyped below: 
  • "Members have rights to elect the members of the governing body. Members also received a share of the organization's profits in the form of cash dividends." 
  • "Members have he right to elect one or more members of the organization's governing body, whether periodically as vacancies arise, or otherwise." 
  • "Members have the right to approve the governing body's election and removal of members of the governing body, as well as other matters that are subject to the approval of members as they occur." 
The statements are superficially true but the fact is, in 2009 and again in 2010, Board Chair, Diedra Harris-Brooks and her accomplice, President Wiggington, disrupted the electoral process in an effort to keep new officers from being elected to the either the Board of Directors or Supervisory Committee. 

Under California state law, credit union's must inform members in good-standing of the impending election and extend an invitation that if they'd like, they can nominate themselves to vie for a seat on either the Board of Directors or Supervisory Committee. Mrs. Harris-Brooks and Mr. Wiggington intentionally only chose to publish the mandated notices in the Winter newsletter which was only mailed to members who have a checking account and excluding the large sector of members who only have a savings account. 

The two wanted to maker certain that none of the Directors or Supervisors were displaced because the two governing bodies are comprised of ineffective and ignorant officers who are subservient to Mrs. Harris-Brooks' every whim. 

They might have gotten away with their plot had we not exposed. Our exposure of what they had done forced the credit union to hold a "second" annual election which resulted in having to reprint ballots, letters, and the cost of postage to all active members in good standing. The financial impact their ploy had upon the credit union was inconsequential to the two corrupt officers who freely use credit union monies as if they were their own.  

Please note the credit union has new accounts- Richards and Associates. We certainly hope the credit union doesn't sue them at some point in the future as they've done with Turner, Warren, Hwang and Conrad. 


Though it now more than eight years since Priority One Credit Union began it's ascent towards failure, President Wiggington has avoided a complete shut down of the organization by closing branches, implementing what is now a five year wage freeze that only impacts non-exempt staff salaries, and reduced marketing and business development budgets.

His reductions have come at a heavy cost, compromising convenience, quality member service and ruination of the credit union's public reputation. But no other person has contributed more to financial losses than has the incompetent President's wasted spending.  
  • In 2007, he refused to resolve issues affecting the conversion of Inland Counties Postal Credit Union member account records into Priority One's network. Though he could have responded immediately but enacting steps that would have immediately implemented remedial measures to all Inland Counties Postal Credit Union accounts, he instead ordered that the member service department only respond to members who actually took the time to call the credit union. His slothful response forced the credit union to spend $100,000 obtaining services from Experian' to monitor member credit reports for one-year, at no cost to members. 
  • Later in 2007, he refusal to abide to security protocols resulted in the mailing of ballots in envelopes on whose exterior were printed member account and social security numbers. His error forced the credit union to spend more than $80,000 in remedial measures.
  • In 2008, he spent credit union monies purchasing a $600,000 technically flawed phone system. 
  • In 2008, the President was placed on paid suspension and during the six-weeks which followed, an investigation took place to determine if he had sexually harassed a former employee. The evidence which was eventually provided to the credit union by EXTTI, Inc. proved he had indeed violated federal law but Board Chair, Diedra Harris-Brooks, chose to reinstate the President and literally squash the evidence. 
  • In mid-2008, he borrowed $20 million from the credit union's line-of-credit, forcing the credit union to pay between $30,000 to $50,000 per month in interest alone, over the next two years.
  • In 2009, he hired his friend, Beatrice Walker, to serve as the credit union's first COO and to help him flush out the blogger, bloggers and confederates of the blogger who he said were trying to force the failure of the credit union. After paying her approximately $100,000 a year, in 2011, he fired Ms. Walker only 25-months after she had begun working for the credit union. 
  • Also in 2009, the President and Board authorized the spending of more than $30,000 to procure the services of Lillestrand and Associates. Though the owner, Loren Lillestrand visited the South Pasadena several times during which he met with employees, none of the information he gathered that was to be used to improve how the operation was ever utilized. 
  • Immediately after terminating Ms. Walker in July 2011, he hired Cindy Garvin to serve as Director of Lending. Her starting salary approximated $70,000 but within four months, he promoted her COO, increased her salary and gave her authority to manage the operations over the credit union's Airport, Burbank, Los Angeles, South Pasadena and Van Nuys Branches. Ms. Garvin was touted by AVP, Rodger Smock as an expert in loan development, business development and marketing but at the end of 2013, she too was fired. 
  • Between the years of 2010 through 2014, Priority One spent more than $500,000 on legal expenses though majority of which was defending itself against lawsuits filed by four former employees and one member whose confidential account information was published on the Internet by an officer of the credit union. 
  • In February of 2012, the President opened the Santa Clarita branch and on January 2014, closed its doors. 


The credit union's Quarterly Financial Performance Report ("FPR") for the quarter ending September 31, 2015, reports the organization's net asset size as $153,072,823. On January 1, 2007, the date Charles R. Wiggington,Sr. began his appointment to President, Priority One's asset size was $172,250,649. and the credit union boasted seven branches versus the remaining three it operates. And though the amount of net assets lost since 2007 has often fluctuated, currently the credit union's net assets are -$19,177,826 less than they were on January 1, 2007. 

In 2014, the President complained that he is often criticized for closing branches but that what people don't understand is that the closures were intended to increase profits. No, the closures were intended to reduce spending and raise net capital. Of course, we invite President Wiggington to explain who reducing the credit union's presence in the communities it is chartered to serve, how compromised service and subpar marketing translate into profit. In December 2015, Priority One no longer has a presence in all of Riverside County, in all of the Santa Clarita Valley and in most of the San Fernando Valley. So how is it's physical absence within it's own territories intended to produce profit?


In November 2011, the President gloated over the impending opening of the credit union's newest branch in the Santa Clarita Valley. The structure that would house the new branch was constructed at the request of then Post Master, Ralph Tapia but the President instead, spread rumors that he negotiated a deal in which the postal service agreed to pay for building the location. He also boasted that using his keen negotiating skills, the postal service agreed to only charge the credit union $1.00 per year to lease the space. It would have been an admirable accomplishment if any of it were true. 

The branch was built at the request of then Santa Clarita Post Master, Ralph Tapia. It was his way of showing his gratitude for a credit union he sincerely care about. What's more, in November 2011, the cocky and dull President stated that the branch would be opened quietly and without fanfare because in his words, "People are going to want to become members so we don't need to advertise." He was wrong. 

In 2013, the credit union was contacted by the office of the new Post Master of Santa Clarita who informed a review of their records revealed the credit union was only paying $1.00 per year to lease the structure built by the post office and that the amount would be increased to the market rate. The news was sufficient to prompt AVP, Rodger Smock, into ask, "What is the post office doing to us?" We don't understand why Mr. Smock was so upset. If the President was the amazing negotiator he declared he was, then why didn't he contact the office of the Post Master and renegotiate reducing the amount of the lease?

In January 2014, the credit union permanently closed the doors to the Santa Clarita branch. According to the President, "no one visits the place."  Maybe the location might have had succeeded if the President had chosen to advertise its location. Or maybe, if had chosen to open a location in downtown Valencia versus the unpopulated northern fringes of the Santa Clarita Valley. 

  • The Financial Performance Report for the quarter ending September 31, 2015, also references losses under "other reserves" in the amount of` -$139,613 though no explanation what the "other reserves" pertains to.
  • Under Allowance for Loan & Lease (Losses) the credit union reports a negative -$700,000. So did the credit union not set aside sufficient allowance to cover loan losses?
  • Membership growth was below the industry average and reported at a negative -3.02%.  
President Wiggington has made a career of lying, including creating a fraudulent impressions of Priority One's real financial performance. If you visit the credit union's website, you'll find that he has hidden, to date, the 2014 Annual Report. Currently, the 2013 Annual Report continues to appear on the website. In 2009, he attempted a similar antic when he refused to post the credit union's Monthly Income Statements and finally conceded after two complaints were filed with the state's Department of Financial Institutions. In business, sometimes "less is more" but at Priority One, "less is always less." 

The credit union's FPR can be viewed at using charter number, 60024. 


Inarguably, since Charles R. Wiggington, Sr. became President of the once successful credit union, Priority One Credit Union has found itself inundated in lawsuits, a phenomena that didn't exist prior to his appointment to President. 

It would also be naive to deny or ignore the correlation between his appointment to President, the ineptitude and corruption of the Board of Directors and the ignorance of the Supervisory Committee; and the lawsuits filed by former employees, members, vendors and contracted consultants against the credit union. 

In late June, CUMIS Insurance Society provided Priority One findings compiled by one of its analysts, which allegedly found that the credit union's external auditor, Turner, Warren, Hwang and Conrad ("TWHC") performed annual audits which violated mandated auditing standards. The specific timeframe which audits took place were between "early" or "late" 2010 through 2012. TWHC's failure had the following two-fold effect upon the credit union:
  • TWHC failed to detect any of the many thefts occurring during the years of 2010-2012; and
  • The faulty audits created an opportunity for a former AVP to abscond with more than $1 million in cash from the vault of the Los Angeles branch. 
TWHC was first contracted by Priority One Credit Union in 2008. Apparently, any audits performed in 2008 and 2009 were completed compliant to mandated auditing standards. 

According to CUMIS' lawsuit, TWHC is solely responsible for the theft of more than $1 million yet for some inexplicable reason neither the President, the CFO, two COO's, the credit union's internal auditor, the Board of Directors, the Supervisory Committee, and the entire Account Department never realized money was being stolen from the credit union. 
It's one think to level allegations of wrong doing against another party, but can CUMIS prove it? Using the information provided to it by CUMIS, Priority One filed a cross-complaint accusing TWHC of negligence and contractual violations. The credit union's attorney, John C. Steele, filed a motion requesting the court allow that Priority One sue it's former auditor. 

Priority One had little choice but to file its lawsuit. CUMIS paid more than $980,000 against the $1 million claim filed by the credit union in 2014. CUMIS wants to recuperate it's money. Though CUMIS' has taken action against Pearl Lynnette Fortson, the AVP who allegedly embezzled the cash from the Los Angeles branch but Ms. Fortson has filed bankruptcy and if approved by the bankruptcy court, may escape having to pay restitution if she's found guilty of embezzlement. The credit union's lawsuit would serve to strengthen CUMIS's complaint. More importantly, CUMIS has to win to recuperate the money paid to the Priority One'. And Priority One needs to do everything it can to ensure CUMIS wins its lawsuits or their policy with their carrier could be canceled. If canceled and if the credit union is unable to contract the services of a new carrier, Priority One would be unable to continue it's operation. It's a catch 22 for Priority One and the potential ramifications to its business are nothing less than astounding.


As reported over the last several months, Priority One Credit Union is currently involved in several lawsuits. And though the lawsuit filed by CUMIS against Turner, Warren, Hwang, and Conrad is scheduled to start on January 25, 2015, it hasn't been without having to scale large numbers of motions filed both by CUMIS, TWHC and the credit union. The motions are really nothing more than a costly means by which to obtain clarification, delineate perimeters, and determine what evidence and testimonies will and will not be allowed by the court. 

In the latest episode of the on going saga, CUMIS filed a lengthy motion which is hoping is attempting to block the admissibility of testimony by an alleged TWHC expert. CUMIS alleges the expert is unqualified to provide rebuttal testimony and the testimony was not submitted within the timeframe specified under law. 

On November 2, 2015, Turner, Warren, Hwang and Conrad responded to allegations filed CUMIS, asking the court disallow testimony by an expert who would testify on behalf of TWHC. 

Shown below is is TWHC's response to CUMIS' allegations which apparently asked the court to deny the external auditor to deny expert testimony of a "Mr. Sacher" because the report was: 
  • Not submitted on time; and
  • Mr. Sacher is unqualified to provide expert testimony on the matter. 

TWHC responded by contending that CUMIS' that "expert reports" are not required to be created within a legally specified time frame. 

TWHC is also requesting additional time to amend the motion to conform to Mr. Sacher's capacity as an expert so the report is deemed acceptable to the court. 

TWHC clarifies that the expert, Mr. Sacher, will be providing rebuttal testimony to CUMIS' allegations against TWHC and that CUMIS has been in possession of the expert's opinions since June 24, 2015, long before the court trial is scheduled to start on January 25, 2015. 

CUMIS' attorney contacted TWHC and informed them that the expert, Mr. Sacher's opinion were intended to rebut CUMIS' finding and was informed that the intent of Mr. Sacher's testimony was to rebut CUMIS' allegations. Furthermore, on June 24, 2015, TWHC provided CUMIS Mr. Sacher's opinion which mean that CUMIS knew the expert would be providing testimony rebutting CUMIS' allegations. 

TWHC concludes by asking the court to impose sanctions against CUMIS whose allegations were unfounded and unsupported by law. It appears CUMIS either didn't comprehend the facts or intentionally filed a motion possibly gambling on the hope the court would decide TWHC expert's testimony would not be allowed. TWHC in response asks for sanctions to be leveled against  CUMIS. 

On November 5, 2005, the court issued an order scheduling a Motion for Leave to Amend Expert Designation and Request for Sanctions which is scheduled to take place on December 7, 2015.  


Over the years, two oft the most often asked questions are how has Charles R. Wiggington, Sr. remained President and why hasn't the Board of Directors been voted out by members? 

There is more than sufficient documentation,  i.e. employee complaints, investigative reports, lawsuits, etc., proving the President's ruination of the once thriving credit union. What the obtuse Board is to dense to comprehend is that the President's business decisions, personal immersion in outrageous scandals, and his disdain for maintaining relations with the membership have all adversely impacted the credit union's ability to obtain new business. Subsequently and to remain open, the credit union is now dependent upon expense reductions. These are unimportant factors that Board Chair, Diedra Harris-Brooks, has chosen to ignore. Her mandate is to ensure the inept President remains employed and she has freely utilized credit union resources to hire expensive attorneys who are paid to concoct defenses designed to help the President escape retribution for his egregious acts. In spite of the President's history of failures, Mrs. Harris-Brooks has deemed her abuses of authority prudent and necessary to ensure to President remains employed and paid a salary exceeding $160,000.  

The credit union's current legal troubles involving the theft of more $1 million in cash from the vault of the Los Angeles branch were all completely avoidable. The credit union is hoping CUMIS wins its case otherwise it could adversely impact its ability to retain the services of it's the bond company.  

And though CUMIS would like the court to believe that alleged subpar audits resulted in the thefts perpetrated at the Los Angeles branch, it is logically impossible to do so. CUMIS has to prove that audits conducted by Turner, Warren, Hwang and Conrad during the years of 2010 through 2012 failed to identify any of the cash thefts allegedly perpetrated by a now former AVP. However, from a  layman's point-of-view, there is something more than a little unreasonable about CUMIS' allegations. 

The embezzler had to walk out of the Los Angeles branch with tens of thousands of dollars each month, over what CUMIS identifies as a 24-month period. How did the thief do so without the President, a CFO, two COO's, the Board of Directors, the Supervisory Committee, the Accounting Department and employees of the Los Angeles ever noticing a single theft? How could one solitary employee enter the Los Angeles vault without being observed and leave with either hand, satchel or a box full of cash during each visit? It is just logistically impossible. 

The thefts allegedly committed by an AVP were discovered in February 2013 by Diane Huffman, the credit union's Internal Auditor. Shortly afterwards, Priority One hired Turner, Warren, Hwang and Conrad to confirm Ms. Huffman's findings. Not long after this, the credit union transferred Mrs. Loiacano from overseeing Compliance and transferred her back to overseeing the Consumer and Real Estate Loan Departments. Why was she transferred? Was it that while overseeing Compliance she failed to ensure policies governing security had been consistently enforced? 

Has anyone noticed that Priority One has refused, to date, to disclose how the thefts were perpetrated? What is the President and the Board hiding? We're certain every credit union would like to know how this could have been done so that they can instill measures to ensure this doesn't happen to them. We suspect that the reason Priority One's officers have remained unusually hushed about this matter is because the methods used to abscond with the money were so simplistic, so absurd and so phenomenally ludicrous that they are trying to avoid public ridicule. Either that or someone within the executive sector knew that the thefts were occurring or might even have been involved in the thefts. 

As for CUMIS, we hope they have prepared a hefty arsenal of indisputable evidence that will prove beyond a reasonable doubt, that Turner, Warren, Hwang and Conrad, an industry respected company, is responsible for the thefts perpetrated by one of the credit union's officers. And we can't wait to hear testimony from the Supervisory Committee and its Chair, Cornelia Simmons, the robotic officer who year by year assures members that her committee's reviews have proven that the credit union's security is in place and functioning at optimum. This will be a wonderful opportunity to witness the caliber of executives, Directors and Supervisors representing the credit union. 

Saturday, November 7, 2015

Does Character Matter?, Part 1 of 2

Under a Microscope

You may have noticed that some of our earliest posts are being republished. The reason for this is because we've initiated a review to primarily correct formatting issues that occurred when we changed publishing platforms in 2013. At no fault of our own, some of the posts could not be simply updated and required being republished. 

Our review provided an opportunity to reread information we published over the past six years. One unexpected result is having re-discovered incidents that we'd forgotten about and realizing the accuracy of some of our earliest warnings about what might happen if Priority One Credit Union's President, Charles R. Wiggington, Sr.'s behaviors and abuses were not reined in. 

We've also re-discovered that from the date he became President on January 1, 2007, Charles R. Wiggington, Sr. chose to intentionally neglect security protocols designed to protect credit union and member assets. It is this disdain for protocol that we believe culminated in a series of vault thefts of cash at the Los Angeles branch during the years of 2010 through 2012, which totaled more than $1 million

Having spent days and many hours rereading our posts left us even more perplexed as to why the Board of Directors and actually, it's Board Chair, Diedra Harris-Brooks, has fought so fervently to ensure Charles R. Wiggington. Sr. remains President and CEO. What is also evident is that the theft of $1 million in cash would never have occurred had the Supervisory Committee under leadership of its Chair, Cornelia Simmons, chosen to carryout their assigned responsibilities.  The thefts were avoidable and though CUMIS, the insurance carrier, has filed a lawsuit accusing the external auditor, Turner, Warren, Hwang and Conrad of negligent auditing practices that they allege, caused the thefts to go unnoticed, the fact is, if Priority One Credit Union had ensured all security protocols were being performed, the thefts would have been discovered early on. 

What CUMIS and Priority One hope a court will believe is that Turner, Warren, Hwang and Conrad, who were contracted to perform annual audits, failed to discover that thefts were being perpetrated, allegedly, by a single AVP. What they hope to avoid is the responsibility the credit union had to ensure all security protocols were in place and being performed; and draw attention away from the fact that the Supervisory Committee, the Board of Directors, the President, two former COO's, the CFO, and the Accounting Department never noticed a discrepancy between the Los Angeles branch's vault records the Accounting Department's records. 

The credit union has remained unusually quiet about the AVP, who allegedly absconded with $1 million in cash. If security measures were being practiced, then how could one woman enter the vault each week over a 24-month period, and abscond with more than $1 million. We're certain other credit unions would like to know how this was done so that they can implement measures that would deter this from occurring at their organizations. 


And what has happened with the case against Pearl Lynnette Fortson, the AVP, who allegedly and single-handedly perpetrated the theft of more than $1 million without being observed by any of the tellers, FSR's or receptionist assigned to the Los Angeles branch.

A search of the Superior Court's records show that her bankruptcy filings continues under review. We've yet to find anything indicated that she's being prosecuted or that she was ever arrested. CUMIS has clearly not demonstrated the level of aggressiveness shown against the external auditor, Turner, Warren, Hwang and Conrad who they hold responsible for the thefts despite the conspicuous fact that the external auditor was not involved in the perpetration of any of the thefts that occurred during the years of 2010 through 2012; nor was the external auditor responsible for ensuring security protocols were being maintained. At present, the former AVP is scheduled to attend a status conference regarding her bankruptcy filing. The conference will take place on January 28, 2016, at 8:30 a.m. in department 58 at the Superior Court of Los Angeles, California to 


According to the credit union and CUMIS' statement to a reporter, the thefts were carefully camouflaged by Ms. Fortson who allegedly altered the vault's ledger. So does Priority One accept in faith the accuracy of everything that is entered into vault ledgers without conducting verification procedures? 

In reviewing past posts, we've rediscovered that during the May 2009 Annual Meeting, the President stated that he was reducing spending, "streamling", and "working smarter." His chronic failures and a series of large thefts occurring at the Los Angeles branch suggest that he knows nothing about "working smarter" and his alleged expense reductions have come at a cost to the workforce who continue to be subjected to a more than five-year wage freeze and who are rarely promoted while the President's so-called efforts are designed not to affect the salaries and benefits paid to credit union executives. Currently, the President continues to receive more than $150,000 per year plus annual bonuses. At Priority One Credit Union, the incompetent Board of Directors rewards incompetency and dishonesty and has gone out of its way to ensure that the man who was found guilty of sexual harassment in 2008, remains President and CEO.


Our recent review of past posts has rediscovered a large amount of information regarding past incidents occurring in the years since Charles R. Wiggington, Sr. was appointed President. Some of the incidents relate directly to Priority One Credit Union's security protocols and reveal that since January 1, 2007, President Wiggington has often refused to abide to credit union policies created to ensure the safety of assets and other incidents reveal the abuses perpetrated against employees who discovered that some of the credit union's officers had not adhered to required state and federal protocols and standards. 

The following account occurred at Priority One Credit Union's Van Nuys branch in 2007, the same year Charles R. Wiggington. Sr. began his appointment as President. 

The account consists of several incidents involving a new hired Branch Manager who was to oversee management of the Van Nuys branch. 

At the time the Branch Manager was hired, AVP, Rodger Smock, who is also the Director of Human Resources, issued fliers to all employees announcing the hiring of the new Branch Manager and descried him as a highly experienced and knowledgeable officer who would contribute to the success of the Van Nuys branch. 

Unfortunately, the highly competent manager would soon become a victim of President Wiggington's treacherous political system. What the following account reveals is that President Wiggington does not tolerate anyone who discovers that he and his staff have violated the credit union's own policies and state and federal laws laws. What the account also shows is that at Priority One Credit Union, dishonesty and incompetence are awarded and even protected as we witnessed in 2008, when evidence that the President sexually harassed a former employee, was squashed by the Board of Directors and the President's employment, retained. Here is the account: 

The Spider's Lair, Part 1, February 25, 2009

 Slander and Harassment 

In February 2007, Priority One Credit Union hired D. Centeno to replace former Van Nuys Branch Manager, Sylvia Perez, who had been promoted to Assistant Vice President ("AVP") and transferred to the Burbank branch. 

Director of Human Resources, AVP, Rodger Smock, produced and distributed fliers to all branches announcing the hiring of Mr. Centeno who according to Mr. Smock, possessed extensive banking experience and qualities which the credit union believed would contribute to increasing new business throughout the San Fernando Valley. Those who came to know Mr. Centeno described him as the consummate professional, possessing tremendous knowledge of banking procedures.

Under Priority One's procedures and policies, all new managers and before they can begin working at their assigned branch, must attend classes conducted at the main branch in South Pasadena. The classes orientate managers to the credit union's philosophy, mission, policies and procedures. Because of training, Mr. Centeno did not report to work at the Van Nuys branch for approximately 2 weeks. 

When Mr. Centeno did finally report to the Van Nuys branch, he almost immediately experienced difficulties with the branches two most senior employees, Neelam Verma, the Assistant Branch Manager, and Lillian Valladares, an FSR. 

The relationship between Mr. Centeno and the two employees grew strained when he discovered they were not following state mandated banking procedures and violating state law. What's more, they were leaving the credit union vulnerable to potential losses. 

Mr. Centeno also discovered that Mrs. Valladares was arbitrarily reversing NSF fees without first obtaining authorization from her supervisor. He also discovered that Mrs. Valladares had frequently failed to review mandated ATM and NSF reports. 

The two employees contacted Mrs. Perez who they had worked under for several years, and accused Mr. Centeno of being unduly difficult. Mrs. Perez grew irate because the issues Mr. Centeno discovered were all attributable to her. While serving as Branch Manager, she never taught her staff proper, state-mandated procedures. What's more,  she had allowed them to violate credit union banking policies. 

After Mrs. Valladares and Mrs. Verma complained to Mrs. Perez, the AVP drove to the Van Nuys office and during her meeting with Mr. Centeno, informed him that "the knowledge your brought from your former corporate environment will not be tolerated." 

Fueled by anger and we suspect, a fear that the credit union would discover that she failed to implement to provide her staff with the proper training and knowledge needed to carryout their assigned responsibilities. Mrs. Perez next launched a scathing attack against Mr. Centeno, fabricating accusations which disparaged his abilities and which AVP, Rodger Smock, allowed her to use in sealing Mr. Centeno's ouster. 

Mrs. Perez has established a well-earned reputation for having little self-control. She is known to be hyper, nervous, emotionally volatile, aggressive, impatient and highly vindictive. She also likes to declare that she is highly religious bit her alleged religiosity is not attested to by her behaviors. 


Despite the irrational response by Mrs. Valladares and Mrs. Verman, Mr. Centeno tried to resolve the differences with the two women but they refused, remaining uncooperative with their new supervisor. 

Mr. Centeno contacted Mrs. Perez and asked if she could schedule to meet with him, Mrs. Valladares, and Mrs. Verma in what he described as an effort to resolve the personnel problems he was experiencing. He also asked if the President and Mr. Smock could be present. Mrs. Perez told him she would contact the President and Mr. Smock and would call him back with a date and time when they could all meet. 

The following day, Mrs. Perez called Mr. Centeno and advised him that the meeting he requested would take place at the main branch in South Pasadena on June 18, 2007.

On June 18, 2007, Mr. Centeno arrived at the South  Pasadena branch and asked to go to the office of Rodger Smock. When he arrived in Mr. Smock's office, only Sylvia Perez was present. Mr. Centeno was informed that the President, Mrs. Valladares and Mrs. Verma were unable to attend. Mr. Centeno was informed by Mr. Smock that it had been decided by President Wiggington to end his employment immediately. He was handed a Warning Notice containing a list of allegations lodged against him by the credit union. This included an accusation that he failed to issue a performance evaluation in a timely manner for an employee named Lourdes. The notice, written by Mrs. Perez, stated that the evaluation was submitted 4 weeks late. On May 12, 2007, Mr. Perez allegedly ordered Mr. Centeno to produce a performance evaluation. The evaluation was completed on June 5, 2007, which is less than 4 weeks and thus not late. 

What's more, Mr. Centeno had been employed by the credit union for more than 90-days and under the credit union's procedures, he was to have received a performance evaluation no later than the 90th day of his employment. Obviously, Mrs. Perez was late and violated the same policy she was enforcing. What's more, Rodger Smock allowed Mrs. Perez to document allegations that were clearly untrue and failed to address Mrs. Perez's own violation. In a memorandum dated, January 8, 2008, issued by Vice President of Operations, Rodger Smock, and issued to "All Members of management and Staff", he stated: 
All performance reviews must be completed within a reasonable time frame following the end of the review period. Reasonable time frame is defined as 1-2 pay periods following the end of the review date. Completed is defined as performance review has been discussed, signed and original sent to Human Resources (copy should be given to respective employee).
Mr. Centeno did not violate the credit union's policy though Mrs. Perez clearly failed to complete her evaluation of Mr. Centeno in a timely manner. Furthermore, the credit union's own records prove that many managers issue performance evaluations long after the 4-week timeframe has passed.  Records show that often, evaluations are completed six to twelve months after they are due. 

Mrs. Perez's Warning Notice also accused Mr. Centeno of failing to respond in a timely manner to a complaint filed by a member who alleged her $200 deposit had never been credited to her checking account. 

The complaint was filed immediately after Mr. Centeno was hired and while he was in training in South Pasadena. He could not have been aware of the member's complaint. What's more, the complaint should have been responded to by either the Assistant Branch Manager, Neelam Verma, or AVP, Sylvia Perez. 

Mrs. Perez purposely alleged a violation of policy that Mr. Centeno never committed. What's more, Mr. Smock chose not to address the apparent distortions of facts presented by Mrs. Perez and suggesting that he was involved in a plot to terminate Mr. Centeno. 

This is not the first time the President and his cronies have conducted a sham meeting to persecute employees. The plot forged against Mr. Centeno is typical of President Wiggington's mode of administration which resorts to the use of unscrupulous and unethical tactics intended to disparage and wound employee reputations. 

President Wiggington has stripped away the dignity that once characterized the credit union and has transformed its former business environment into a soap opera saturated with intrigue and far flung backstabbing. 


Following Mr. Centeno's departure, an audit of the Van Nuys branch disclosed that Assistant Branch Manager, Neelam Verma approved five loans, all of which became delinquent and were referred to collections and some which were eventually, charged-off. The total amount of losses incurred from the bad loans approved by Mrs. Verma, approximated $45,000. 

Its important to remember that Mrs. Verma had been trained by AVP, Sylvia Perez, in the years while Mrs. Perez served as Branch Manager of the Van Nuys office. 

Mrs. Verma was assigned high loan limits by then Vice President of Operations, Charles R. Wiggington, Sr. It was Mr. Wiggington who never ordered training to Mrs. Verma so that she could understand the principles governing loan processing. Not only was she not trained to process loans, there was nothing in her experience or training that qualified her to serve as a Loan Officer.  The loans she approved were not properly screened to determine risk factors for each loan applicant. Furthermore, Mrs. Verma failed to perform federally-mandated processes as required under the Patriot Act.

When the problems with the loans approved by Mrs. Verma were discovered, President Wiggington and AVP, Aaron Cavazos, drove to the Van Nuys branch.

Though the mistake was Mrs. Verma's, the President found a scapegoat in a temporary employee named A. Gant. Mrs. Verma reviewed the loan applications and then ordered A. Gant to fund the loans. Because he was a temporary employee, his experience in loan funding was extremely limited. 

Nonetheless, President Wiggington informed A. Gant that he was being terminated for funding "bad loans." Mrs. Verma was stripped of her title but retained her employment without a reduction in pay. What is also peculiar is that A. Gant was not an employee of the credit union. He was employed by Stivers Staffing whose offices are located in Pasadena, California and temporarily assigned to Priority One Credit Union. Subsequently, he was not employed by Priority One, yet President Wiggington informed him that he was being terminated when the correct procedure would have been to inform Mr. Gant's actual employers- Stivers Staffing, that his assignment was being ended immediately.


Not surprisingly, Mrs. Verma wasn't the only officer of the credit union who despite little or no training in loan processing, was assigned exorbitant approval rights by Charles R. Wiggington, Sr. Like the incident involving Mrs. Verma, the following incident involves a series of approved loans which quickly became delinquent and were all eventually,charged-off.

In 2009, then Burbank Branch Manager, Linda Nisely, approved 4 automobile loans. Within a few months, the loans were deferred to Credit Resolutions. The department failed to procure the delinquent payments, forcing the credit union to charge-off the unpaid loans. 

The loans were issued to a man who visited the the Burbank branch and informed Mrs. Nisely that he was the owner of a San Fernando Valley dealership and wanted to obtain loan funding for some automobiles. Mrs. Nisely may have seen a wonderful opportunity to clinch a fast sale that would probably impress President Wiggington and so, she approved the loans. 

In the weeks that passed, neither Mrs. Nisely, the Loan Department and eventually, Credit Resolutions, experienced any success in reaching the member at the telephone numbers he provided when he funded the loans. 

Exasperated, Mrs. Nisely drove to the dealership but to her shock and dismay, discovered that the business address the member provided was to a business renting postal mail boxes. 

As in the case of Mrs. Verma, it was President Wiggington who authorized Mrs. Nisely loan limits. He never verified if she was qualified to make loan decisions but nonetheless, provided her with limits that should never have been given to her. His failure to train her, to test her abilities and knowledge and any other measures needed to ensure she was fully qualified to review and approve loan applications contributed to the incidence to even more losses to a credit union that since 2007, has lost millions of dollars in Net Income and lost more than 50% of its branches. 

On a side note, Mrs. Nisely was terminated in 2010, allegedly because the credit union was being forced to reduce spending. 

In October 2010, Mrs. Nisely filed a lawsuit against the credit union in which she alleged she had been subjected to age and race discrimination. She was one of the few White employees at Priority One. At the time, the credit union's attorneys of Richardson, Harman and Ober, informed their client that Mrs. Nisely's case had no merit. The attorneys and credit union began amassing a list of employees who would testify in court that Mrs. Nisely was a racist who hated Latins and who had been insubordinate and refused to participate in business development efforts. 

The case which allegedly had no merit was settled soon after Mrs. Nisely provided a copy of a letter written to Priority One's Human Resources Department by the former Valencia Branch Manager and described in detail that she had been victimized by then COO, Beatrice Walker, who created a hostile work environment, harassed and sexually harassed the Branch Manager and had even stalked her. 

What the letter proved is that the entire Board of Directors, President Wiggington, and AVP, Rodger Smock, and Human Resources "clerk", Esmeralda Sandoval, not only failed to investigate the Branch Manager's allegations but allowed a scathing campaign to ensue which eventually forced the Branch Manager's resignation. As a result of the letter, Mrs. Nisely's case was settled and a monetary settlement paid. Mrs. Nisely never called and thanked the Branch Manager for the letter which enabled her victory. 

To be continued........

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