Undermining Employees of the United States Postal Service
Last year, President Charles R. Wiggington, Sr. introduced e-statements to the list of services offered by Priority One Credit Union. Though e-statements are offered as an added convenience to members which are intended as a substitution for paper statements, the actual impetus for offering these is that they potentially will help reduce the amount being spent on postage.
The President's decision to add e-statements failed to consider that the largest sector of Priority One's membership is comprised of employees of the United States Postal Service ("postal service"). What's more, the President is evidently out-of-touch and hasn't heard that the postal service has over the past two years, suffered amassing financial losses forcing the closure of postal facilities and the laying off a large contingent of it's employees.
Last year, the President attended one of the National Association of Letter Carrier meetings conducted every two months at Branch 24;'s Union Hall in downtown Los Angeles. During the meeting, the President was allotted a few minutes to remind postal workers that Priority One was founded by letter carriers and the credit union belongs to member-owners. A postal employee stood up and told the President that e-statements would further reduce sorely needed mail for all postal workers. The President was caught noticeably off-guard and quickly jabbered off that he didn't expect many people to use e-statements. It was an inane and ignorant reply to a genuine concern.
So what does the President's response reveal? Based solely on his statement, he used credit union funds to implement e-statements, believing members would not want to utilize the service. What President spends money on a service that he believes will fail?
The President reply was nothing more than a knee jerk reaction to a question he never imagined would be asked. President Wiggington has often boasted that he possesses superior to intellect and that he's street savvy but the fact is, when cornered with a question he can't appropriately answer, he panics and verbalizes the first thing that comes to mind.
Though we believe e-statements have to be offered if the credit union wishes to regain the competitive edge it possessed before Charles R. Wiggington, Sr. was appointed President, his failure to gauge employees of the postal sector before deciding to offer the service was thoughtless and serves as a testament to his disregard for the membership.
Since being appointed President, Charles R. Wiggington, Sr. has taken every opportunity to denigrate his predecessor, William E. Harris, labeling him "old school" and accusing him of lacking the imagination to implement strategies that promote growth. Unfortunately, the losses incurred under Charles R. Wiggington, Sr. suggest he lacks the imagination, understanding, and intelligence needed to develop effect strategies. What's more, President Wiggington has introduced scandals as part of the business. He is after all, a proven sexual harasser, he's repossessed, actually confiscated, a member's automobile without paying the credit union any money which should have been applied to the delinquent outstanding loan balance, and he's frequently violated credit union policies and state and federal laws potentially leaving Priority One open for future lawsuits. His unending bungling has caused the credit union to lose millions of dollars of net income since mid-2008. His appointment to President can be compared to the meteor that struck the earth millions of years ago and brought an end to the age of dinosaurs. Don't expect things to improve under Charles R. Wiggington, Sr. and while he remains President and CEO.