A VICIOUS CYCLE
We are waiting patiently for someone, anyone, at the state's Department of Financial Institutions to initiate whatever first step is needed to initiate an investigation of Priority One Credit Union and specifically, President Charles. R. Wiggington, Sr.'s unethical financial reporting methods and hoping they will respond to mounting complaints concerning the abhorrent level of member service currently being dispensed.
Two weeks ago, the President was informed that two branches had received complaints about him. One accused him of refusing to return calls or respond to letters mailed to his attention. There are also allegations that the credit union maintains a racial bias when hiring staff and excludes hiring Whites and Asians who are clearly the minority at the credit union.
Last week, an irate member visited the South Pasadena branch demanding to speak to President Wiggington because "no one answers the phones in [the] South Pasadena [branch]." He intentionally waited 15 minutes in his office, finally making his way to the Loan Department located in South Pasadena and meeting the member at the reception desk located directly in front of the elevator. He remained uncharacteristically quiet, almost stoic, as the member loudly complained that she and other members are continually forced to wait, sometimes as much as 25 minutes, for someone to answer their calls. She also complained that while waiting, she and other members are trapped in a loop which forces them to listen to the same messages inviting them over and over and over again, to apply for a loan. As she spoke, she turned and pointed at the single telephone located atop the reception desk and asked why the phone was not ringing at that moment. She asked the President why it is so difficult to speak to a live representative when calling the credit union?
In an increasingly irritated tone, she stated, "I''m sick of hearing your own name [repeated] on the recorder" and concluding with the statement, "I know someone wants your job. I hope that person submits their resume sometime in the very near future!"
Its obviously no secret that Charles R. Wiggington, Sr. is a horrible and inept President. As we've explained in previous posts, in 2008, the credit union purchased a new $600,000 telephone system which the President picked out on his own without requesting assistance by either the CFO or Senior Vice President. Unfortunately, his choice proved to be saturated with technical difficulties that are costing the credit union lots of money spent on technicians who are frequently called to the South Pasadena branch to try and rectify what seems an unending parade of issues. The technicians who are called to fix the technical issues have proven they are unable to do so, forcing Priority One to incur charges to paid for their services. Its a vicious cycle but one started by President Wiggington.
In the meantime, due to the technical problems being experienced in South Pasadena, calls are being diverted to the LAPDC branch on the corner of Central and Florence Avenues in South Central Los Angeles.
The incident involving the irate member was witnessed by all employees of South Pasadena's Loan Department. It was an embarrassing spectacle and evidently humiliating for the President who returned to his office, closed the door and sat at his desk fuming that he had been scolded by a member. The President now has two choices. One is to respond to the complaint and take proactive measures to resolve the issue so it doesn't happen again; or he can ignore it and leave things unchanged. Which choice do you think he'll make?